SpaceOTT Terms and Conditions

1. Acceptance of Terms and Conditions & Service Agreement

These official Terms and Conditions govern your access to and use of our digital streaming platform. By accessing the SpaceOTT official IPTV provider website, subscribing to any package, or purchasing a reseller panel, you agree to be bound by this agreement.

According to international telecommunication standards governing Internet Protocol Television (IPTV), our services constitute a high-speed digital broadcast protocol. If you do not agree with any part of these rules, you must refrain from using our services.

This agreement constitutes a direct legal contract between you ("Subscriber", "Client", or "Reseller") and SpaceOTT ("The Company", "We", or "Us"). Your continued use of our servers, M3U streams, and software applications confirms your ongoing compliance with all published operational guidelines.

2. Subscription Terms and Conditions & Automated Delivery

SpaceOTT offers subscription tiers spanning 3 Months, 6 Months, 12 Months, and 24 Months as listed on our SpaceOTT premium subscription plans. All fees are prepaid and grant non-exclusive server access for the purchased duration.

Automated Delivery: Account credentials, including your M3U playlist link, EPG guide URL, and Xtream Codes parameters, are dispatched automatically within 2 to 10 minutes following payment confirmation via WhatsApp or Email.

No Hidden Auto-Renewals: Our plans do not lock you into recurring credit card billing. You maintain total freedom over when to renew your subscription without unexpected bank charges or hidden cancellation penalties.

If you do not receive your activation message within 15 minutes of payment completion, please reach out directly to our 24/7 WhatsApp helpdesk for immediate manual dispatch and verification.

3. Refund Terms and Conditions & 7-Day Guarantee

We take immense pride in our 99.99% server uptime and Anti-Freeze 5.0 streaming architecture. To ensure customer confidence, we uphold a transparent money-back framework:

• Free Trial Testing: We strongly encourage every prospective client to request a 1-Day IPTV free trial test prior to purchasing to verify device compatibility and streaming speed.
• 7-Day Technical Guarantee: If you experience persistent technical server errors within the first 7 days and our 24/7 technical team cannot resolve the issue, you are entitled to a full refund.
• Eligible Refund Scenarios: Server-side transmission downtime, activation failures exceeding 24 hours, or verified stream incompatibilities confirmed by our engineering team.
• Non-Refundable Scenarios: Refunds cannot be granted for local ISP throttling (solvable via VPN), internet speeds below the 25 Mbps threshold, or incorrect third-party device configurations.

All approved refunds are processed within 3 to 5 business days back to the original payment method used during checkout.

4. Device Compatibility & Fair Multi-Connection Policy

SpaceOTT is universally compatible with all modern hardware platforms. Subscribers can easily install their playlist by following our step-by-step IPTV setup guides for Amazon Firestick, Samsung & LG Smart TVs, Apple iOS, Android, Windows PC, macOS, and MAG set-top boxes.

Fair Connection Rules: Standard packages permit one (1) active stream at a time. While you may save your credentials on multiple personal devices, streaming simultaneously from two screens on a single plan will trigger automated security freezing. Multi-room streaming is supported on our 2, 3, and 4-connection plans.

Sharing account credentials with third parties outside of your household is strictly prohibited and may result in permanent account suspension without prior warning.

5. Content Lineup, Channels & Service Availability (SLA)

Subscribers receive access to our complete 20,000+ live channel list and +95,000 VOD movies and series. While we strive to maintain permanent 24/7 availability for all listed broadcasts:

• Channel lineups, audio tracks, and VOD titles may be dynamically updated, reorganized, or optimized to maintain peak 4K 60FPS transmission quality.
• Scheduled server maintenance is conducted during off-peak hours with automated load balancing to prevent service interruptions.
• SpaceOTT is not responsible for external satellite broadcaster schedule alterations, sports blackout restrictions, or third-party transmission changes.

We continuously reinvest in high-throughput fiber uplinks and server capacity to ensure zero buffering during major global events such as the Champions League, Super Bowl, and UFC PPV cards.

6. Reseller Program Terms & Conditions

Entrepreneurs enrolled in the official SpaceOTT reseller packages agree to adhere to our wholesale standards:

• Credit Expiration: Reseller credits purchased in any tier (120, 240, or 360 credits) never expire and remain in the reseller dashboard permanently until allocated.
• Sub-Reseller Management: Master resellers may create downstream sub-reseller panels and set custom wholesale rates without restriction.
• Prohibited Actions: Re-streaming, cloning server streams, or conducting DDoS tests against SpaceOTT network nodes will result in immediate panel termination without refund.
• White-Label Integrity: Resellers are fully authorized to brand their custom portal URLs, applications, and customer invoices under their independent business identity.

7. Limitation of Liability & Data Privacy Standards

In no event shall SpaceOTT, its operators, or technical partners be liable for any indirect, incidental, or consequential damages resulting from local internet connection failures, device operating system updates, or third-party app crashes.

Zero-Log Privacy Commitment: SpaceOTT enforces a strict zero-log privacy standard. We do not monitor, store, sell, or inspect user viewing histories, DNS queries, or personal browsing records.

All account transactions are secured via 256-bit SSL encryption to guarantee complete financial privacy and customer data protection at all times.

8. Amendments to Terms & Conditions & 24/7 Support

SpaceOTT reserves the right to modify this policy at any time to reflect infrastructural enhancements or updated regulatory standards. Any modifications will be published directly on this legal page with an updated timestamp.

Subscribers are encouraged to review this agreement periodically to stay informed of our latest service standards and technical commitments.

For legal inquiries, account support, or technical troubleshooting, reach out directly to our customer desk at support@spaceottgroup.com or message our 24/7 support line on WhatsApp at +1 (585) 449-5515.