SpaceOTT Refund Policy

1. Scope of Our Refund Policy & 7-Day Technical Guarantee

This official Refund Policy outlines our commitment to customer satisfaction and transparent money-back terms when subscribing to SpaceOTT streaming services.

At SpaceOTT official IPTV provider, we believe in complete transparency. We strive to provide the most reliable 4K Ultra HD streams powered by Anti-Freeze 5.0 server clusters.

According to international telecommunication standards governing Internet Protocol Television (IPTV), digital broadcast delivery requires client-side network compatibility. If you experience technical server difficulties, our team is committed to resolving them promptly or processing your reimbursement.

2. Eligible Circumstances for a Full Refund

You are fully eligible for a 100% money-back refund within the first seven (7) days of your purchase under the following verified conditions:

• Persistent Server-Side Outages: Continuous service disruption exceeding 24 hours that cannot be resolved by our engineering team.
• Activation Delivery Failures: In the rare event that account credentials are not delivered within 24 hours of payment confirmation.
• Verified Hardware Incompatibility: If our technical support team confirms that your device cannot establish a connection to our stream servers despite following our official configuration guides.

To maintain fairness, we strongly recommend evaluating our complete 20,000+ live channel list and claiming a 1-Day IPTV free trial test prior to selecting a multi-month subscription.

3. Non-Refundable Conditions & Situations

Refunds cannot be issued under circumstances unrelated to our server infrastructure:

• Local ISP Throttling: Bandwidth throttling by your local internet service provider during live sports matches (which is easily resolved by activating a VPN).
• Insufficient Internet Speed: Connections delivering below our recommended threshold of 15 Mbps for Full HD or 25–30 Mbps for 4K streaming.
• Incorrect Client Setup: Refusal to follow our step-by-step IPTV setup guides or using outdated, incompatible third-party media players.
• Change of Mind After Heavy Use: Requesting a cancellation after multiple days of active streaming without any verified technical defects.
• Requests Beyond 7 Days: Subscriptions that have been active for more than 7 days are outside the reimbursement guarantee window.

4. Step-by-Step Refund Policy Claim Procedure

Submitting a claim is simple and hassle-free. Follow these direct steps:

• Step 1: Contact Support: Message our 24/7 technical team on WhatsApp or send an email to support@spaceottgroup.com with the subject line "Refund Request".
• Step 2: Provide Account Details: Include your registered email address, Order ID, and a brief description of the technical issue you encountered.
• Step 3: Engineering Verification: Our support engineer will perform a rapid server check to assist with player configuration or confirm the issue.
• Step 4: Payout Processing: Once verified, your refund is approved and credited back to your original payment method within 3 to 5 business days.

5. Reseller Credit Balances & Wholesale Program

Entrepreneurs enrolled in our wholesale SpaceOTT reseller packages benefit from lifetime credit validity.

Because reseller credits (120, 240, or 360 credits) never expire and remain permanently in your panel balance until assigned to client lines, wholesale panel activations are non-refundable once dashboard login parameters have been issued.

6. Chargebacks & Direct Dispute Resolution

We take customer relationships seriously and strive to resolve all billing inquiries amiably. We kindly ask clients to contact our customer desk directly prior to opening a bank dispute or payment processor claim.

Filing an unverified chargeback without prior communication results in automated account blacklisting across our server network. Our team resolves 99% of inquiries within a few minutes on WhatsApp.

For additional details regarding user agreements and fair connection rules, please review our complete SpaceOTT terms and conditions or compare our retail SpaceOTT premium subscription plans.

7. Policy Amendments & 24/7 Customer Support

SpaceOTT reserves the right to update this policy periodically to reflect updated financial processor guidelines or operational enhancements.

For any billing questions, refund claims, or technical troubleshooting, please contact our dedicated billing desk at support@spaceottgroup.com or message our 24/7 support line on WhatsApp at +1 (585) 449-5515.