SpaceOTT Shipping Policy

1. Scope of This Shipping Policy & Digital Delivery Overview

This official Shipping Policy outlines our automated digital delivery procedures and dispatch timelines when you purchase a streaming subscription or reseller panel from SpaceOTT.

At SpaceOTT official IPTV provider, all services are strictly intangible digital goods. We do not manufacture, package, or dispatch physical items such as set-top boxes, plastic smart cards, or satellite hardware.

According to international telecommunication standards governing Internet Protocol Television (IPTV), digital media activation operates via instant electronic provisioning. Because delivery is 100% digital, subscribers incur zero shipping charges, import taxes, or customs fees.

2. Order Processing Timelines & Delivery Standards

We take immense pride in our automated server provisioning engine. Once your payment is verified by our billing gateways, account fulfillment proceeds through a streamlined timetable:

• Standard Automated Delivery: 95% of retail subscriptions are generated and dispatched within 2 to 10 minutes following payment confirmation.
• Peak Hours & Major Match Windows: During high-traffic sporting events (e.g. Champions League finals or UFC PPV cards), verification may take up to 15 to 30 minutes.
• Delivery Channels: Activation parameters are dispatched simultaneously to your registered WhatsApp phone number and checkout email address.

You can browse our complete 20,000+ live channel list to see the full entertainment library that unlocks instantly upon delivery.

3. What is Included in Your Digital Delivery Package

When your order is marked as delivered, your electronic package contains all necessary credentials to start streaming immediately on your preferred device:

• Direct M3U Playlist URL: A dedicated, encrypted stream URL compatible with all universal media players.
• Xtream Codes API Credentials: Your assigned Server URL / Host, unique Username, and Password for apps like IPTV Smarters Pro and TiviMate.
• Electronic Program Guide (EPG): XMLTV TV guide URL for automatic schedule synchronization.
• Installation Instructions: Direct links to our step-by-step IPTV setup guides covering Firestick, Smart TVs, Android, iOS, Windows, Mac, and MAG boxes.

4. Shipping Policy Verification & Non-Delivery Resolution

In the rare event that you have not received your activation details within 15 minutes of payment completion, please follow these quick diagnostic checks:

• Check Spam & Promotions Folders: Automated emails may occasionally be filtered by Gmail, Outlook, or Yahoo spam filters.
• Verify Contact Details: Ensure that the email address and WhatsApp number entered during checkout were spelled correctly.
• Instant WhatsApp Resolution: Reach out directly to our 24/7 technical desk on WhatsApp with your Order ID for instant manual re-dispatch.

For complete billing terms and 7-day money-back conditions, please consult our transparent SpaceOTT refund policy.

5. Reseller Package Digital Delivery Rules

Entrepreneurs investing in wholesale SpaceOTT reseller packages benefit from dedicated priority fulfillment:

• Reseller Dashboard Dispatch: Master panel URLs, administrative credentials, and unbranded DNS server details are delivered within 5 to 15 minutes.
• Credit Allocation: All purchased credits (120, 240, or 360 credits) are pre-loaded into your dashboard balance upon first login with zero expiration date.
• Technical Onboarding: Our wholesale manager provides direct 1-on-1 WhatsApp onboarding to demonstrate sub-reseller creation and client line generation.

6. Free Trial Activation & Delivery Guidelines

We encourage prospective clients to test our stream quality prior to committing to multi-month subscription plans.

When you request a 1-Day IPTV free trial test, your test line is generated and delivered instantly via WhatsApp. Free trial lines expire automatically after 24 hours without recurring billing obligations.

You can review all pricing tiers on our SpaceOTT premium subscription plans page before selecting your preferred connection package.

7. Policy Amendments & Global Delivery Standards

SpaceOTT reserves the right to modify this digital delivery policy periodically to reflect updated server provisioning technologies or enhanced customer verification workflows.

For additional guidelines on account usage and fair connection rules, please review our complete SpaceOTT terms and conditions.

For any delivery inquiries, order status checks, or technical assistance, contact our dedicated support team at support@spaceottgroup.com or message our 24/7 line on WhatsApp at +1 (585) 449-5515.